NDIS Provider 1300 880 875 australian made mattress

Delivery of Products

BedGuard sells and delivers products within Australia and can only ship to a location where we can provide a delivery service. Please note; we do not make deliveries outside of Australia.

For estimation purposes please allow $50 metro $80 country delivery. This charge is subject to change once delivery circumstances are determined upon ordering.

Although every effort is made to deliver your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply, warehousing locations, public holidays or circumstances beyond our control. Products ordered through the Site will only be delivered to a location where we can provide a delivery service.

If your Product has not arrived after the estimated delivery time, please contact BedGuard.

BedGuard will make every effort to deliver your product according to the estimated delivery times and payment processing identified at checkout. Estimated delivery times are in business days and exclude public holidays.

We or our delivery company may need to contact you via telephone to arrange a delivery date and timeframe for certain products.

The delivery fee for your order will depend on:

  1. the type of Product you order;
  2. how far you are from the dispatch centre linked to BedGuard; and
  3. how many people are required to carry the product items to the room you require them in.

At the time of placing your order online, you will be advised and charged the delivery fee. There may be additional delivery fees however, depending on the factors listed above. The final delivery fee will be confirmed by BedGuard at the time that it telephones you to accept your order. If you do not accept any additional delivery fee, you may choose to cancel your order in which case BedGuard will arrange to refund your payment.

You may have the option of picking up a Product directly from BedGuard(or the dispatch centre linked to BedGuard). If this option is available, and you select it, then any delivery fee will be adjusted accordingly.

Pick up of Products may only occur once all relevant Products have been paid for in full and funds have cleared with BedGuard. You should not attempt to pick up any Products until you have spoken to BedGuard and confirmed that the relevant Products are available for pick up, and that payment for the relevant Products has cleared.

You agree to comply with the delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.

We recommend that you be present to accept the delivery of your order if you have paid by credit card.

We may require the person accepting the delivery of your order to:

  1. provide us with proof of identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks; and
  2. where relevant, provide us with proof of consent to use that credit card.

You:

  1. acknowledge and agree that any person at the delivery address who receives the Product is authorised by you to receive your order; and
  2. will ensure that the person receiving the goods is over the required age as prescribed by law.

You must provide clear and unobstructed access area for the delivery of goods. Difficult access requires prior notice and additional delivery personnel may be required and additional delivery charges may result. Our personnel will at all times be diligent and careful, but cannot be responsible for any accidental damage that may occur during the delivery process.

BedGuard may advise approximate delivery times (such as lunchtime, late afternoon etc) in good faith however, BedGuard are not responsible for traffic and delivery delays. All customers shall accept delivery of goods within 14 days of notification that the goods are available for delivery unless a prior arrangement has been made. Where possible, storage can be arranged at customer cost.

Ownership of the goods described in the order shall remain with BedGuard until all of the following events have been completed:

  1. Payment of all monies via chosen method
  2. Delivery of the goods

You are responsible for the selected goods fitting into the intended area and through any passages and doorways that may have to be negotiated to their intended destination.

If you are in breach of any of these terms and conditions we reserve the right to cancel the order and refund any amounts paid for that order under these terms and conditions excluding the delivery fee.

Cancelling an order

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

  1. the Products in that order are not available;
  2. there is an error in the price or the product description posted on the Site for the Product in that order; or
  3. that we reasonably believe your order has been placed in breach of these terms and conditions.

If we do so, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.

Any cancellation of orders, refunds, exchanges or return of any Products by a customer will be in accordance with the terms of our Returns Policy.

Fees and charges

We will charge you, and you agree to pay, the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (if applicable) and any other fees and charges set out in these terms and conditions.

All fees and charges identified in these terms and conditions and all prices for the Products on the Site include GST where applicable, and are in Australian dollars.

The purchase price of each Product is shown on the Site at the time you place your order. Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the Products in that order.

If you cancel an order then any refund will be in accordance with the terms of our Returns Policy.

Damaged Products and Returns

See our Returns Policy.