Returns & Refunds
BedGuard is a brand you know and trust. Our Returns & Refunds Policy is in addition to your statutory rights and outlines our commitment to you to ensure you are satisfied with your BedGuard shopping experience either in store or online.
What to do if you would like to return an item:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
(a) Please retain your receipt
In order to obtain a refund, exchange or to repair a product that you purchased from BedGuard, you must have clear proof of purchase - typically a receipt.
Product is faulty?
Once proof of purchase has been established, if the product fault can safely and clearly be determined by BedGuard we will offer you a refund, repair or exchange.
Unfortunately, BedGuard cannot offer a refund or exchange where the product has sustained damage. If the product does not match its advertised description, BedGuard will provide you with either a refund or source a new (if available) or similar product purchased.
What if I change my mind??
Please choose carefully. The majority of BedGuard items (including without limitation, (sleep surface beds and furniture) cannot be resold for health or hygiene reasons once unwrapped. Due to this reason we do not normally give refunds or offer exchanges or credits if you simply change your mind or make a wrong decision.
Cancelling an order:
A cancellation fee of 25% is applicable on the total price. You may not incur a cancellation fee if the goods are delivered damaged or if BedGuard is not entitled to charge a cancellation fee under any relevant legislation. It is your responsibility to inform BedGuard if any change of address or contact details.
BedGuard may request your personal information during the refund or exchange process, what do we do with the information?
We respect your right to privacy. We have policies and procedures to ensure that all personal information no matter how or where it is obtained, is handled sensitively, securely and in accordance with the National Privacy Principles. We will handle your personal information in accordance with our
If a refund is granted, we will refund the original purchase price in the form of the previous method of payment indicated on the receipt (if possible) minus any delivery charges and/or cancellation charges.